Archive for month: June, 2014

You are here: ServerManagementPlus » Blog » 2014 » June
June 16, 2014
16 Jun 2014

Blank email after WHMCS upgrade to version 5.3.7

On May 13th, 2014 WHMCS released new upgrade to version 5.3.7. And we have upgraded it on lots of sites during the past month. But there was bug in the update which made it send blank emails. To fix this

  1. Login to WHMCS as administrator
  2. Click on Setup -> General Settings -> Mail Tab
  3. In drop down Mail Encoding  change the value from 8bit to quoted-printable
  4. Now check if the mails are working properly and change it back to 8bit.
0 Comments/0 Tweets/in Scripts
June 14, 2014
14 Jun 2014

ModSecurity: Multipart parsing error: Multipart: Failed to create file: /root/tmp/

mod-security-failed-create-file-root-tmp

We rebuild the Apache with modsecurity 2.7.3 on one of the server. But for some reason all file uploads to the server started failing with “500 Internal Server Error”. And below errors started showing up in the logs on each file upload.

[Sat Jun 14 15:04:09 2014] [error] [client xx.xx.xx.xx] ModSecurity: Multipart parsing error: Multipart: Failed to create file: /root/tmp/20140614-150409-U5vXyWcOy2QAB8KdxMEAAAAJ-file-QqYAdi [hostname "domain.com"] [uri "/upload.php"] [unique_id "U5vXyWcOy2QAB8KdxMEAAAAJ"]

On looking at the error closely you will see that for some reason ModSecurity is using /root/tmp for temp data to process requests, but it cannot write there. I will not advise anyone giving Apache write access to /root. Instead we can change the upload file path setting in modsecurity. You can add below lines to Apache/ModSecurity configuration file to change the temp directory path.

SecUploadDir /tmp
SecTmpDir /tmp
SecDataDir /tmp
SecRequestBodyAccess On
1 Comment/0 Tweets/in cPanel, Linux Server Support

Last updated by at .