Proxmox Server Management & Support Services

Get your server configured and fixed within 24 hours

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24x7x365 Proxmox Server Management

New VM Creation & Setup
It includes OS installation, control panel installation and basic setup.
Proxmox Installation
We will install the proxmox via KVM with mounted ISO or from your server provider panel (if available).
12 Hour Response Time Guarantee
Tickets you open will be responded within 12 hours.
24 Hour Resolution Time Guarantee
Your tickets will be resolved within 24 hours.
Unlimited Admin Work Time
We do not limit the amount of work we do for you. We will work on your tickets till problem is resolved.
OS template installation
We will install the available OS templates for you.
Backup Configuration & Restore
On request we can configure the proxmox backups for you. And also restore VM's from it when required.
Daily Server Update
We do daily updates (if available). But upgrades can have breaking changes. So it's done on request only.
Solve VM Problems
We will help you solve Operating system level problems of your VM's. We support AlmaLinux, CloudLinux, Ubuntu and Debian operating system.
VM Updates
On request we can do the system updates of your VM.

FAQ | 24x7 Proxmox Server Management & Support Service

How are your prices insanely low? Are you even a profitable company?

We don't invest in premium office locations or expensive company cars. We keep our expenses to bare minimum. Even our CEO lives in rented apartment shared with two other people. So thanks to this lean approach, we are a profitable company, even with extremely low prices.

Do you provide Urgent/Emergency support under this service?

NO, under no circumstances you should use this service for ugent/emergency support. If you cannot wait for 12 hours then this service is not for you.

Do you provide support via phone or chat?

NO, we only provide support via our helpdesk . You will have to open a support ticket whenever you need support.

What forms of payment do you accept?

PayPal, Credit Card, Stripe, BankTransfer

How long does it take for my service to get active?

Immediately

How do I get support after signup?

Login to your client area → Open Ticket

What are the support hours/timings?

It’s 24x7x365. Also on the 366th day of leap year 😃

How do I cancel the service?

Login to your client area → Services → Click on server IP → Request Cancellation

There you will get two options

  • Cancel Immediately
  • Cancel at End of billing period
I don't want monthly server management. Do you provide per incident support?

Yes, we do. Click here to view our per-incident plan.

Which level of support do you provide Level-1, Level-2 or Level-3 ?

All level of support is included in this service. We have a system for handling support ticket. Whenever you open a ticket it will first go to a Level-1 tech. He will investigate and resolve the problem. In case he sees that this ticket requires escalation then he will escalate it to a Level-2 System Administrator. And they follow the same steps and escalate it to Level-3 if required.

Can I request some task to be started within particular time window?

Yes, you can. But

  1. We should be informed 24 hours in advance.
  2. Time must be specified in IST(Indian Standard Time) zone
  3. We need an 8 hour window to start that task

NOTE: For some reason if were unable to start the task within the requested time window, then it will be automatically rescheduled for the same time window the following day.

My service is expired/cancelled due to non-renewal. How can I renew it?

No, you cannot renew it. You will have to place a new order for the same server.

Do I get alert when a ticket is updated?

Yes, you will get email alert on every ticket update.

Do you install 3rd party server software?

Yes, but only installation with default settings. We will not provide any support for these 3rd party softwares. You will have to take care of configuration and everything else yourself.

Is my information kept secure?

Absolutely yes. Our servers are secure. And all information provided to us is visible by our technicians on an “as needed” basis only.

Are there any hidden fees, term contracts or taxes?

No, there are no hidden charges or long term contract. You can cancel anytime.

Only Indian clients will have to pay GST. But there are no taxes for clients outside India.

I got a new server. Can you change IP?

Yes, IP change fees starts at $30. Contact billing team for more information.

Can I change control panel of my server?

Yes, control panel change fees starts at $30. Contact billing team for more information. Also

  • Server reinstall is required.
  • All your current data will be gone
  • New control panel fees will apply
In which language do you provide support?

English

Do you have any support ticket guidelines?

Yes, we do. Click here to see our Support Ticket Guidelines