Outsourced Hosting Support

Today more than 95% of the hosting companies and data center are using outsourced hosting support. Because by using outsourced support they are able to provide 24x7x365 excellent quality support for their clients at affordable prices. Now not every company has the same load of support tickets and live chat requests per day. That’s why we at Server Management Plus has designed multiple plans to suit the need of most hosting provider that are looking for support. If you think the below plans doesn’t suit your need then please contact us and we will provide you with a custom quote that will suite your needs.

Startup Hosting Support

Low cost affordable plans designed for new hosting companies having low ticket load.
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Shared Hosting Support

Shared hosting support is for companies having medium level of support tickets.
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Semi-Dedicated Hosting Support

Under this plan support team is shared between just 2 clients.
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Dedicated Hosting Support

Gives you your own dedicated support team for handling your clients issues.
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Live Chat Support

Live Chat support for handling sales or support request
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Custom Support Plan

Get your own personalized support plan depending on your requirement
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Startup Hosting Support Plans

These plans are designed for new start-up hosting companies who has very low ticket load and only need helpdesk support for their cPanel, Plesk or DirectAdmin servers. The support provided will be completely transparent to your clients. To them it will appear that you are the one replying to their support queries.

  • Your Helpdesk – Kayako, WHMCS, PerlDesk, Cerberus
  • Control Panel Supported – cPanel, Plesk, DirectAdmin
  • Our team will answer tickets under  your assigned username and company name.
  • Free – 10 hours of Level 3 admin support for your server. It includes tasks like security, apache, php modules installation, optimization etc.
  • Level 1 and Level 2 support
Basic Premium Enterprice
Plans $99
per month
$199
per month
$299
per month
Unlimited Tickets
Number of Servers 1 2 1
Maximum domains per Server 150 175 1000
24×7 Support
Response Time Guarantee * 1 hours 1 hours 1 hours
Resolution Time Guarantee ** 12 hours 6 hours 6 hours
cPanel, Plesk, DirectAdmin
Order Now Order Now Order Now

* Statistically most tickets are responded within 1 hour.
** Statistically most tickets are resolved within 4 hours.

Shared Hosting Support

hosting support

Under this plan the support team is shared between 4 clients or less. This plan is best suitable for medium level hosting companies who has medium level of tickets and live chat support.

  • 24×7 Helpdesk and live chat support
  • 1 hour response time guarante – Statistically most tickets are responded within 30 minutes
  • 6 hour resolution time guarantee – Statistically most tickets are resolved within 4 hours
  • Direct IM Access to Tech on Duty – You can directly talk to tech on duty on MSN, Skype, Gtalk, Yahoo messenger etc.
  • 48 hours of level 3 system administration time – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
  • cPanel, Plesk, DirectAdmin – For  other control panels please contact us before signup.
  • Maximum 25 tickets per day (750 tickets/month)
  • Maximum 5 chats per day ( 150 chats/month)
  • Upto 10 Shared servers

Semi-Dedicated Hosting Support

hosting support

Under this plan the support team is shared between just 2 clients. This plan is best for you if you need dedicated level support for you clients but the actual amount of work required to be done  is less than or equal to 4 hours in an 8 hour shift. This way both companies will get dedicated level support for their clients at low prices.

  • 24×7 Helpdesk and live chat support – Our staff will handle all your help desk and live chat request
  • 30 minutes response time guarantee – Statiscally tickets are replied within 15 minutes
  • 6 hour resolution time guarantee – Statistically most tickets are resolved within 2 hours
  • Direct IM Access to Tech on Duty – You can directly talk to tech on duty on MSN, Skype, Gtalk, Yahoo messenger etc.
  • Level 3 system administration – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
  • cPanel, Plesk, DirectAdmin, SolusVM– For other control panels please contact us before signup.