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Emergency Server Support $99
Server DOWN now? 15-min first response when senior tech is online. For true DOWN, not setup or slow audit.
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Emergency Incident
$99/ incident • 1 server
- ✓ 15-min first response when online
- ✓ For DOWN: service, DB, disk, hacked, RBL
- ✕ Not for new setup or slow audit - use $49
What counts as emergency? Server or all sites DOWN, DB down, boot fail, disk full causing down, hacked + down, mail down due to RBL. Not emergency: new cPanel install, slow site audit, single email account fix - those are $49 and get better attention there.