Refund Policy

We believe in our service quality. That's why we offer a fair and transparent money-back guarantee.

7-Day Money Back Guarantee

If you are not satisfied with our service, you can request a full refund within the first 7 days or the first 3 support tickets, whichever comes first.

First-time clients only

One server only

Exceptions & Non-Refundable Cases

To prevent abuse of our affordable services, refunds will NOT be provided in the following scenarios:

Invalid Reasons Complaints about response time when it is within our stated SLA (e.g., expecting immediate emergency response on a standard plan).

Usage Limit Exceeded If you have opened more than 3 support tickets or if we have completed more than 3 tasks.

Time Limit Exceeded If 7 days have passed since your signup date.

Repeat Signups If you cancel, sign up again later, and request a refund again. Or if you have received a refund in the past.

Bulk Orders If you sign up for multiple servers at once and request a refund, only one server will be eligible for a refund. We recommend testing with one server first.

Important Note regarding work reversal: In certain instances, at our sole discretion, we reserve the right to delete, remove, and undo any work that was performed on your servers by us during the period for which a refund is requested/given.