Client Protection
Refund Policy
We stand by our server management quality. That's why we offer a fair, straightforward, and transparent money-back guarantee.
7-Day Money Back Guarantee
If you are not entirely satisfied with our service, you can request a full refund within the first 7 days or the first 3 support tickets/tasks, whichever comes first.
First-time clients only
One server limit
Exceptions & Non-Refundable Cases
To maintain the quality and affordability of our services for all users, refunds will NOT be provided in the following scenarios:
1
Invalid Reasons
Complaints about response time when it falls safely within our stated SLA (e.g., expecting immediate emergency response on a standard plan).
2
Usage Limit Exceeded
If you have opened more than 3 support tickets or if our team has already completed more than 3 tasks.
3
Time Limit Exceeded
If exactly 7 days (168 hours) have passed since your initial signup and payment date.
4
Repeat Signups
If you cancel, sign up again later, and request a second refund. This also applies if you have received any refund from us in the past.
5
Bulk Orders
If you sign up for multiple servers at once, only one server is eligible for a refund. We highly recommend testing our service with a single server first.
6
Refusing Server Access
Our service is strictly hands-on management. If you refuse to provide server login credentials and instead request DIY step-by-step instructions or training, you are ineligible for a refund.
Important Note Regarding Work Reversal
In certain instances, at our sole discretion, we reserve the right to delete, remove, or undo any configurations or optimizations that were performed on your servers by our team during the period for which a refund is requested and granted.