Frequently asked questions

How are your prices insanely low? Are you even a profitable company?

We don't invest in premium office locations or expensive company cars. We keep our expenses to bare minimum. Even our CEO lives in rented apartment shared with two other people. So thanks to this lean approach, we are a profitable company, even with extremely low prices.

How quickly support tickets are resolved?

Within 24 hours

What information do you need to fix server?

We will need the following

  • Server Root SSH Access
  • Server Control Panel Admin Login

You can change login once our work is complete.

Is my server information secure?

Absolutely YES. Our servers are secure. And all information provided to us is visible to our technicians on an “as needed” basis only.

Also if you still feel insecure then you can change the password immediately after our work is complete. Just make sure to provide us the new login whenever you open new ticket.

How do I cancel the service?

Login to your client area → My Services → Server IP → Request Cancellation.

There you will have two options

  • Cancel Immediately
  • Cancel at End of billing period
Do you offer any trial period?

No, but we offer 7 days money back guarantee. Check the Refund Policy for details.

Are there any hidden fees, term contracts or taxes?

No, there are no hidden charges or long term contract. You can cancel anytime.

Only Indian clients will have to pay GST. But there are no taxes for clients outside India.

In which language do you provide support?

English . If you are from non English speaking country then you can use google translator to translate the text in English and paste it in the ticket. Do the same to read the replies from us. But note that we cannot make any guarantee that translation will be prefect.