Frequently Asked Questions

Everything you need to know about our server management services, pricing, and support.

How are your prices insanely low? Are you even a profitable company?
We maintain a remote-first, low-overhead business model. By eliminating expensive physical offices and corporate luxuries, we pass those direct savings on to our clients. So we are not only profitable but also sustainable.

Read more about secret of our pricing
How long have you been in business?
We have been in business since 2012 i.e. 14 years. And many of our clients since 2013 are still with us.
Which control panel do you support?
cPanel, Plesk, DirectAdmin, Webmin, Control Web Panel (CWP), Virtualmin and plain Linux servers without control panel. If you have a different control panel, please contact us to check compatibility.
What form of payment do you accept?
PayPal, Credit Card, Stripe, BankTransfer.
How long does it take for my service to get active?
Immediately
How do I get support after signup?
Login to client area >> Open Ticket >> Describe your issue >> Submit.
Do I get alert when a ticket is updated?
Yes, you will get email alert on every ticket update.
How quickly are support tickets resolved?
Our guarantee is 24 hours. But as per our stats most tickets are resolved within 6 hours.
Is there a limit to the number of tickets I can open per month?
No, there is no limit to the number of tickets you can open per month. But response and resolution time guarantee applies only to first 10 tickets per month. For more than 10 tickets, we will try to resolve as soon as possible but there is no guarantee.
Do you install 3rd party server software?
Yes, but only installation with default settings. We will not provide any support for these 3rd party softwares. You will have to take care of configuration and everything else yourself.
I don't want monthly server management. Do you provide per incident support?
Yes, we do have per incident support plan. Check the Per incident support page for details.
What information do you need to fix server?
We will need the following:
  • Server Root SSH Access
  • Server Control Panel Admin Login
Is my server information secure?
Yes, your data is secure. All shared details are encrypted. Access is restricted to authorized technicians only.

Pro tip: Use temporary passwords or SSH keys and update them as soon as our work is finished.
How do I cancel the service?
Login to your client area → My Services → Server IP → Request Cancellation.
Do you offer any trial period?
No, but full refunds are available within 7 days if we are unable to resolve your primary technical issue. Check the Refund Policy for details.
Do you provide Urgent/Emergency support?
Yes, . Check the Emergency Server Support page for details.
Are there any hidden fees or term contracts?
No, there are no hidden charges or long term contract. You can cancel anytime.
In which language do you provide support?
Our primary support language is English. For our international clients, we are happy to work with translation tools to ensure your issues are resolved. We recommend using clear, technical terms to help ensure the most accurate translation.

Still have questions?

If you couldn't find what you were looking for, our team is ready to help you with pre-sales inquiries or technical details.

Open a ticket