FAQ: One-Time, Monthly, General

1 server, 1 incident type. Max wait 12 hours, resolution within 24 hours.

• Hacked Investigation: Entry point, pattern, affected accounts, report + hardening
• RBL / Spam Delist Request: Per-account & per-dir scan, spammer suspend, delist request + hardening. We cannot guarantee 3rd party delist, but our method works 95%+
• Down Recovery: Service, MySQL, disk full, boot fail
• High Load / Slow Audit: MySQL, PHP-FPM, NGINX tuning + upgrade sizing with graphs if hardware is too small
• New Server Setup: cPanel / Plesk / DA / CWP / Virtualmin + baseline security
• Security Hardening: Firewall, ModSec, kernel, mail, panel
• Custom Script Install: WordPress, WHMCS, Joomla, Blesta, ClientExec, Mautic, Matomo + others. Default config only, no customization
• Service Install: Redis, Elasticsearch, Node, Python - 1 service
• Email / DNS / SSL: SPF/DKIM, deliverability, DNS, SSL - 1 issue

Max wait 12 hours reply, resolution within 24 hours. Senior L3 only, no L1 ping-pong. Prepaid L3 time. Emergency $99 is separate page with 15-min reply when online and continuous work until up.

We do full cleanup, per-account & per-dir scan, spammer suspend, delist request + hardening. Delist depends on 3rd party RBL, we cannot guarantee it. Our request method works 95%+ times because we send proper evidence + hardening proof.

We install WordPress, WHMCS, Joomla, Blesta, ClientExec, Mautic, Matomo and other common scripts with default config. No customization, no theme/plugin setup, no data migration included. 1 script per $49 order.

We tune MySQL, PHP-FPM, NGINX best for current size + give exact upgrade sizing with graphs. Load on undersized hardware can't be fixed without more CPU/RAM. We prove it with graphs so you can upgrade correctly, not guess.

Root SSH access, panel login (cPanel / Plesk etc), issue description + when it started, and for email/RBL: bounce message / RBL link. That's it.

We investigate entry point, malware pattern, affected accounts, and give you report + hardening to stop repeat. For mass hack, bulk cleanup is quoted after report if needed. $49 covers investigation + hardening plan, not cleaning 100 sites in one go.

No. Migration is separate service. Contact us for migration quote. We have separate migration service for 100+ sites.

Quiet means an end to repeat tickets for the "Big 3" server killers: RBL blacklists, resource spikes (high load/disk full/crashes), and recurring malware.

Most owners go from 8-15 tickets a month down to 0-2 after first week. This happens because our Nexus agent catches those 3 issues in under 60 seconds—before your clients notice. You can still open tickets for growth work like migrations, because unlimited truly means unlimited.

No catch. It's fair-use to keep support fast.

You can open unlimited tickets per server.

First 10 tickets per server (every 30 days): Backed by guarantee—12h reply / 24h resolution.

Beyond 10: Still resolved ASAP, without strict time guarantee. Most clients average less than 1 ticket per month after quiet.

Proof, not promises. Every Sunday 9 AM IST you get detailed Weekly Report: what services Nexus auto-restarted and why (exact account/query), who was suspended for spam/load, malware flagged, outdated scripts with exact paths.

You see what we secured even with zero tickets.

See sample report →

No quick patches that break next week. L3 fixes root cause. Per-directory spam rules for RBL, exact query/account for load, exact file for hack. Document + prevent. That's why avg drops to 0.7 tickets/server/month after 30 days.

90% of hosting headaches:

1. RBL / Spam: 1 abusive account = 40 tickets + blacklist. We track per dir/account, auto-suspend in 60s.

2. High Load / Disk / Crashes: Dead Apache, MySQL spike, full disk at 2 AM. Exact account/query + auto-restart in 60s with back-off.

3. Recurring Hacks: WP hacked weekly. Weekly scans find malware + outdated scripts with paths. You approve updates—we never auto-update live sites.