What payment mode do you support?
We accept payment via PayPal.
What are your working hours?
Our Server Support team works 24x7x365 i.e 24 hours a day, 7 days a week and 365 days a year, even on the occasional 366th day of leap year. Sales and Billing is only available during Indian business hours and is only checked periodically after that.
I cleared my invoice but my order is not active yet?
You can open support ticket and get support even if you your order is not active.
What information do you need to get started?
We need remote SSH access(root login) to your server to start the work.
Is my information kept secure?
Yes, security is our top priority. We have antivirus and firewall installed on all our systems and we keep them updated to latest version. We sign NDA before hiring any employee and the person working on your server only has access to your login details.
Are there any hidden fees or term contracts?
No, there are no hidden fees or term contracts. You can either continue or cancel after first month and then signup again later whenever you need support.
What operating system do you support?
We support Linux (RedHat, CentOS, Ubuntu, Debian and FreeBSD ) and Windows ( 2003 & 2008 Web edition)
What control panels do you support?
We support cPanel, Plesk, DirectAdmin and SolusVM with Xen and OpenVZ virtualization.
What payment methods do you accept?
Why there is setup fees and prices are so low as compared to other companies?
When there is new signup there are lots of tasks required to be done on server like setting up monitoring system, applying security, optimizing the server, fixing lots of issues etc… So there is setup fees. Now after the first month your servers will be more stable, secure and faster than ever before and lot less works needs to be done after the first month. So when work needs to be done is less then why charge more.
Do you solve urgent issues , for example my server is hacked or crashed?
Yes, Please check our emergency support plan.
What do you mean by “unlimited administration time”?
All other server management companies put a limit on amount of time they are going to work on your server, for e.g. 5 hours or 10 hours etc. But we don’t put such limit. We will work on your server till the issue is fixed.
How long do you take to respond and resolve a ticket?
Statistically 95 % of the tickets are answered within 1 hour and resolved within 3 hours. Now rest of 5% tickets come under complex category and may take more time , even more than 24 hours. For example you report a problem that only happens once a day or once a week. So obviously it’s going to to take more time to debug and fix it.
No and nobody can, it’s a fact.Today your server will be secure but tomorrow an unknown vulnerability or exploit is found by some hacker and your server can be hacked using it. So it’s an ongoing process to keep your server regularly updated with all security updates and patches. Nevertheless, even multibillion dollar companies such as banks, government computers, credit card companies, have had server’s compromised.
We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server. If someone says that they can make your server 100% hack proof then don’t get fooled.
How many employees do you have?
Currently we have 12 employees and still growing.
What is the basic qualification of your employees?
Many of them are graduates in computer science or relevant fields. In addition to this many hold professional certifications like RHCE. RHCT, CCNA, MCSE, MCP etc.
Where are you located?