How are your prices insanely low
all other companies out there? Are you even a profitable company?
We don't invest in premium office locations or expensive
company cars. We keep our expenses to bare minimum.
Even our CEO lives in rented appartment shared with two other people. So thanks to this lean approach,
we are a profitable company, even with extremely low prices.
Do you provide
support under this service?
NO, under no
circumstances you should use this service for ugent/emergency support.
This is a very low-cost/cheap shared server management service. So ticket
response may take upto 12 hours if ticket queue is high.
We have separate plan for emergency support. Click on emergency button in the top menu for details.
Is this proactive server management
NO, this is not
a proactive service. Our services are reactive. So you will have to open a support ticket whenever you
want something done on the server.
Do you provide support via phone or
No, we only provide support via our helpdesk under this plan. You will
have to open a support ticket whenever you need support.
We do have other custom plans starting at $350/month under which we provide support via
phone, skype and slack. You can contact us
here with your requirement if you are interested
How long does it take for my service
to get active?
For payments done via PayPal or Stripe services are activated immediately.
And you can open ticket immediately to get support.
Bank transfer will require manual activation so it may take upto 24 hours.
But you can attach the screenshot of payment and get support immediately.
How do I get support after signup?
You will get client area login on signup. You will have
to login to
client area and open a ticket in support department to get support.
What are the support hours/timings?
It’s 24x7x365. Also on the 366th day of leap year
I don't want monthly server
management. Do you have one
time payment plan?
Yes, we do have one time payment plan. You can check it here.
Other companies offer 1 hour
response time while yours
is 12 hours?
Faster response doesn't mean faster resolution of your server problem.
Take a look at their resolution time guarantee. It's generally 24 hours or more while ours is 16
So we are solving your server problems 8 hours before them.
So don't get fooled by those faster response time marketing tactics. If their response
time is 1 hour then make sure that their resolution time guarantee is less than 5 hours. And if it's
not then it's a shady marketing tactics.
Also what we offer is a very very cheap shared server
management service affordable to everyone. There is not even a single company out there
that is providing even half the services that we are providing at this price range. Also other
companies are charging you 3 to 5 times more money for it.
Which level of support do you
provide Level-1, Level-2 or
All level of support is included in this service. We have a system for handling support ticket.
Whenever you open a ticket it will first go to a Level-1 tech.
He will investigate and resolve the problem. In case he sees that this
ticket requires escalation
then he will escalate it to a Level-2 System Administrator. And they follow the same steps and
escalate it to Level-3 if
How do I cancel the service?
Login to your client area >> Services >> My
>> Click on the server IP >> Request Cancellation. There you have option to either cancel
immediately or at the end of billing period.
My service expired due to
non-renewal. I want to renew it
now. How can I do that?
Expired services are automatically terminated and cannot be
renewed. So you will have to place a new order for the same server.
Do I get alert when a ticket is
Yes, you will get email alert on every ticket update.
How long does it usually take to
respond to a ticket?
Our response time guarantee is 12 hours. But our
internal stats shows that most of the tickets are answered within 6 hours, and resolved within 8 hours.
Do you install 3rd party server
Yes, we can install any 3rd party software as per their
official installation instructions with default configuration. But we don’t provide any support for 3rd
Do you offer any trial period?
No, we do not offer trial periods as we offer 7
days money back guarantee. Check the Refund Policy
Is my information kept secure?
Absolutely yes. All server information and passwords are
encrypted and transmitted through our Secure Server SSL. All information provided to us is visible by our
technicians on an “as needed” basis only.
Why is there a setup fees?
One time setup fees is for setting up your account, ping
monitoring system, RBL
monitoring system, adding your server to our weekly update system etc.
Are there any hidden fees, term
contracts or taxes?
No, there are no hidden charges or long term
contract. You can cancel anytime.
Indian clients will have to pay GST. But there are no taxes for clients outside India.
I got a new server.
Can you change service
No, we cannot change server in middle of service.
As it's not possible for us to work on two servers at the price of one. If you have a new server
then you will have to order new service for that server. And cancel the old service.