Quiet in 7 Days, Explained

Quiet means an end to repeat tickets for the "Big 3" server killers: RBL blacklists, resource spikes (high load/disk full/crashes), and recurring malware.

Most owners go from 8-15 tickets a month down to 0-2 after their first week. This happens because our Nexus agent catches those three issues in under 60 seconds—before your clients even notice. You can still open tickets for growth work, like site migrations, because unlimited truly means unlimited.

There is no catch. It's simply our way of keeping support fast and fair for everyone.

You can open unlimited tickets per server, and we will handle all of them.

First 10 tickets per server (every 30 days): Backed by our strict guarantee—12h reply / 24h resolution.

Beyond 10 tickets per 30 days: We still resolve them ASAP, just without the strict time guarantee. This fair-use policy ensures that a sudden spike in requests from one server doesn't slow down the queue for everyone else.

In practice, most clients average less than 1 ticket per month.

We believe in proof, not promises. Every Sunday at 9 AM IST, you receive a detailed Weekly Report showing exactly what happened in the background. It details what services Nexus auto-restarted and why (down to the exact account/query), who was suspended for spam or load abuse, any malware flagged, and a list of outdated scripts (WP/Joomla/Laravel) with exact file paths.

You see exactly what we secured and optimized, even when you opened zero tickets.

See a sample report →

It means we don't apply quick patches that break again next week. An L3 engineer fixes the root cause of the issue. We establish per-directory spam rules for RBLs, track down the exact query or account causing high load, and isolate the exact file causing a hack.

We document the fix and implement preventative measures so it doesn't happen again. That’s why our average ticket rate drops to 0.7 tickets per server per month after the first 30 days.

These are the top three issues that cause 90% of hosting headaches:

1. RBL / Spam: One abusive account can generate 40 support tickets and get your IP blacklisted. We track spam per directory and per account, auto-suspending the abuser in 60 seconds.

2. High Load / Disk Full / Crashes: A dead Apache service, a MySQL CPU spike, or a full disk at 2 AM. We identify the exact account or query causing the spike and auto-restart the service in 60 seconds with smart back-off.

3. Recurring Hacks: A WordPress site that gets hacked every week. Our weekly scans find malware and pinpoint outdated scripts with exact paths. You approve the updates—we never auto-update and risk breaking a live site.

For your first 10 tickets per server (every 30 days), we guarantee a 12-hour reply and 24-hour resolution. In practice, our averages are much faster: ~3 hours for a reply and ~5 hours for a fix.

After 10 tickets, tasks are still handled ASAP on a best-effort basis. Remember, Nexus handles RBLs, load spikes, and crashes automatically in under 60 seconds, meaning you don't have to wait on a ticket for critical outages.

We support cPanel, Plesk, DirectAdmin, Webmin, CWP (Control Web Panel), Virtualmin, as well as plain Linux servers without a panel. We've been managing all of these environments since 2012. If you use a custom or different panel, contact us to check compatibility.

We require:

• Root SSH Access
• Control Panel Admin Login

All credentials are encrypted at rest, and only the senior L3 engineer who built Nexus has access.

Pro tip: You can provide a temporary password or SSH key, and rotate it after our initial hardening sprint is complete.

Absolutely. All data is encrypted at rest, and access is strictly limited to authorized senior technicians. We never share your information with third parties. Since we started in 2012, we have never had a breach of our client credential vault.

Simply log into the Client Area, click 'Open Ticket,' describe your issue, and submit.

For critical issues like RBL blacklists, high load, or crashes, Nexus usually resolves the problem before you even have time to open a ticket. You will receive email notifications on every update, plus your comprehensive Sunday proof report.

We accept PayPal, Credit Cards (via Stripe), and Bank Transfers. There are no hidden fees and no long-term contracts. You can cancel anytime in just two clicks. Plus, server migration is included for free.

Navigate to Client Area → My Services → Select your Server IP → Request Cancellation. There are no lock-ins and no hoops to jump through. We will ask for feedback to help us improve, but you are free to leave at any time.

We don't offer free trials because every new server undergoes an intensive manual hardening sprint that requires significant engineering time. However, we do offer a 7-day money-back guarantee.

Please review our full Refund Policy for details.

We've been operating since 2012 (that's 14 years). Many clients who joined us in 2013 are still with us today because their servers went quiet in 7 days and stayed that way. Our average client retention is over 4 years.