We started in 2012. But many of our system administrator has 15+ years of expierence in managing linux servers.
Also during these years we have developed many inhouse monitoring tools and scripts using which we are able to provide far better support compared to all other compaies out there. Our software do the work and you will rarely need to open tickets after the first month.
We offer the lowest price guarantee. If other company provides lower price then we will match their price. The condition is that they must provide the same level of service as us. Also their offer must not be a promotional offer.
We don't try to fool our clients with deceptive marketing tactics. Other companies offer 1 hour response time. It makes you think they are fast at solving your problems. But when you look at their resolution time it's 24 hours while our is 16 hours. So you may get faster automated response from them. But we solve issues 8 hours before them.
So don't get fooled with these deceptive marketing tactics. Always look at RESOLUTION time guarantee and NOT response time guarantee. If their response time is 1 hour then make sure that their resolution time is not more than 5 hours.
Other companies charge $50/month for additional monitoring, server security etc. While it's included FREE with our service.