We started in 2012. But many of our system administrator has 15+ years of expierence in managing linux servers.
Also during these years we have developed many inhouse monitoring tools and scripts using which we are able to provide far better support compared to all other compaies out there. Our software do the work and you will rarely need to open tickets after the first month.
We offer the lowest price guarantee. If other company provides lower price then we will match their price. Provided they provide the same level of service as us. Also the offer must not be one time promotion offer for a month or two.
We don't try to fool our clients with deceptive marketing tactics. Other companies offer 1 hour response time. It makes you think they are fast at solving your problems. But when you look at their resolution time it's 24 hours. So they they are solving problems in 24 hours while we are solving it in 16 hours. Which is 8 hours faster than them.
So don't get fooled with these deceptive marketing tactics. They hire inexperienced techs who will google for solution and take upto 24 hours to sovle your server problem. So always look at RESOLUTION time guarantee and NOT response time guarantee. If their response time is 1 hour then make sure that their resolution time is not more than 5 hours.
Other companies charge $10 to $50 for additional monitoring, server security etc. While we provide it for FREE.