Terms of Service
Please read these terms carefully before utilizing our server management services.
Definitions
If you see the words "ServerManagementPlus", "us", "our" or "we" mentioned below, it refers to the ServerManagementPlus.com owners, management, and all employees.
If you see the words "you", "your", "client" or "customer" mentioned below, it refers to you—the person, company, organization, or group who signed up for our service.
Disclaimer & Liability
You must agree that ServerManagementPlus under any circumstances will not be responsible for any damages your business may suffer.
ServerManagementPlus makes no warranties of any kind, expressed or implied for services we provide. ServerManagementPlus disclaims all implied warranties of merchantability or fitness for a particular purpose. This includes but is not limited to loss of data resulting from delays, hacking from insecurities, prolonged downtime from lack of action to monitoring, non-deliveries, wrong delivery, and any and all service interruptions caused by ServerManagementPlus staff.
ServerManagementPlus reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.
Note on Mission Critical Services: Although we do our best to maintain a very high quality service and availability, services provided by ServerManagementPlus are not designed for mission critical use, and should not be used for such purposes. Our services should only be used for fault-tolerant purposes which allow for failure.
Billing, Accounts & Refunds
Single Account Policy
You must only have one account with us. If your email address changes, you can update it from your client area or contact our billing department. Signing up for 2 or more accounts is strictly prohibited. If we find you having multiple accounts with us, we reserve the right to terminate your account and services without refund.
Money Back Guarantee & Refunds
We offer a 7-Day Money Back Guarantee for first-time clients, subject to specific usage limits and conditions. To read the full terms, exceptions, and eligibility requirements for refunds, please refer to our dedicated refund policy.
Read Full Refund PolicyDisputes & Chargebacks
All payments after the first 7 days of service are non-refundable. Any incorrect, overcharges or billing disputes must be reported to us within 60 days.
Cancellation & Non-Payment
There are no long-term contracts. You can cancel the service anytime. If you are paying by PayPal, it is your responsibility to cancel the automatic subscription to avoid renewal.
If payment is not received by the due date, your service will be suspended. You have 3 days to reactivate it. If not renewed within 3 days of suspension, services will be terminated.
Response & Resolution Time (SLA)
For support tickets, we offer and guarantee an initial response within 12 hours, and resolution within 24 hours per ticket.
Our SLA guarantees apply to whichever comes first:
- The first 1 ticket per 24 hours
- The first 10 tickets per 30 days
- The first 4 hours of work per 30 days
Note: Sales, billing, or any other non-support related issue is not covered under our Response and Resolution time guarantee. Bumping tickets pushes them to the bottom of the queue, causing delays.
Service Scope & Limitations
Access to Servers & IP Changes
ServerManagementPlus requires administrative access to your server(s) to provide services. If proper information is not provided, we cannot be responsible for any issues.
Our services are locked to the server IP you signed up for. It cannot be changed in the middle of service. If you have a new server, you must order a new service.
Data Backups
We do not make any backups of your data. Backup software is enabled upon your request only. We do not store or save any of the data that is backed up. It is absolutely necessary that you check the backup files on a frequent and regular basis yourself.
Scheduled Tasks
To schedule tickets, time must be specified in Indian Standard Time (IST). We must be given 24 hours advance notice and at least an 8-hour window. If we are unable to complete it within the requested window, it will be automatically rescheduled for the same time window the following day.
Custom & 3rd Party Software
We do not support 3rd party software. We only install it as per official documentation and cannot guarantee its functionality or compatibility.
We do not provide technical support for custom-coded applications. If you have custom software, it is your responsibility to maintain it. We will not be responsible for any changes you or a third party makes to your server.
Conduct & Fair Use
Zero Tolerance Abuse Policy
Abuse or disrespect directed towards any of our staff will never be tolerated. If you are disrespectful, use foul language, threaten us, or post invalid negative information publicly, you will be considered in severe breach of this agreement.
Violations carry immediate penalties including suspension or cancellation without refund. Re-activation is subject to a $75.00 fee.
Fair Use Policy
We provide unlimited support tickets at a highly competitive price, but this remains a shared service. If your support requests result in degraded response times for other clients, we reserve the right to suspend or cancel your service. This is a server management service, NOT a general website or account management service.
Modifications & Agreement
We reserve the right to change this Agreement at any time. You are encouraged to check this page regularly. You acknowledge that any changes or modifications shall not constitute grounds for non-payment. We reserve the right to refuse service to anyone.
If you do not accept or understand any part of our Terms of Service, please contact us immediately prior to signing up.
By subscribing to and/or utilizing our services, you agree to accept, comply, and understand all of our Terms of Service and Policies in full.