Today more than 95% of the hosting companies and data center are using outsourced hosting support. Because by using outsourced support they are able to provide 24x7x365 excellent quality support for their clients at affordable prices. Now not every company has the same load of support tickets and live chat requests per day. That’s why we at Server Management Plus has designed multiple plans to suit the need of most hosting provider that are looking for support 엑소 템포 다운로드. If you think the below plans doesn’t suit your need then please contact us and we will provide you with a custom quote that will suite your needs.
Shared Hosting Support
Shared hosting support is for companies having medium level of support tickets.
Dedicated Hosting Support
Gives you your own dedicated support team for handling your clients issues.
These plans are designed for new start-up hosting companies who has very low ticket load and only need helpdesk support for their cPanel, Plesk or DirectAdmin servers 다운로드. The support provided will be completely transparent to your clients. To them it will appear that you are the one replying to their support queries.
- Your Helpdesk – Kayako, WHMCS, PerlDesk, Cerberus
- Control Panel Supported – cPanel, Plesk, DirectAdmin
- Our team will answer tickets under your assigned username and company name.
- Free – 10 hours of Level 3 admin support for your server. It includes tasks like security, apache, php modules installation, optimization etc 다운로드.
- Level 1 and Level 2 support
|Number of Servers||1||2||1|
|Maximum domains per Server||150||175||1000|
|Response Time Guarantee *||1 hours||1 hours||1 hours|
|Resolution Time Guarantee **||12 hours||6 hours||6 hours|
|cPanel, Plesk, DirectAdmin|
|Order Now||Order Now||Order Now|
* Statistically most tickets are responded within 1 hour.
** Statistically most tickets are resolved within 4 hours.
Under this plan the support team is shared between 4 clients or less 웹페이지 다운로드. This plan is best suitable for medium level hosting companies who has medium level of tickets and live chat support.
- 24×7 Helpdesk and live chat support
- 1 hour response time guarante – Statistically most tickets are responded within 30 minutes
- 6 hour resolution time guarantee – Statistically most tickets are resolved within 4 hours
- Direct IM Access to Tech on Duty – You can directly talk to tech on duty on MSN, Skype, Gtalk, Yahoo messenger etc.
- 48 hours of level 3 system administration time – Includes server management tasks like new server setup and security, optimization, abuse issues etc magic one 2.0.
- cPanel, Plesk, DirectAdmin – For other control panels please contact us before signup.
- Maximum 25 tickets per day (750 tickets/month)
- Maximum 5 chats per day ( 150 chats/month)
- Upto 10 Shared servers
Under this plan the support team is shared between just 2 clients 너의 목소리가 보여. This plan is best for you if you need dedicated level support for you clients but the actual amount of work required to be done is less than or equal to 4 hours in an 8 hour shift. This way both companies will get dedicated level support for their clients at low prices.
- 24×7 Helpdesk and live chat support – Our staff will handle all your help desk and live chat request
- 30 minutes response time guarantee – Statiscally tickets are replied within 15 minutes
- 6 hour resolution time guarantee – Statistically most tickets are resolved within 2 hours
- Direct IM Access to Tech on Duty – You can directly talk to tech on duty on MSN, Skype, Gtalk, Yahoo messenger etc 다운로드.
- Level 3 system administration – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
- cPanel, Plesk, DirectAdmin, SolusVM– For other control panels please contact us before signup 다운로드.