What do you do under cPanel/WHM Server Management & Support Service?
Difference between ServerManagementPlus and Other companies
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| Weekly Reports |
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| Low Cost |
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| Server Security |
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| Server Monitoring |
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| RBL Monitoring |
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| WHM Migration |
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| Resolution Time |
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| Response Time |
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Faster response time doesn't guarantee that your issues will be resolved faster. Most companies have automated response setup. You will get fast response from them. But they take 12 to 24 hours to solve your problem. So don't get fooled by those marketing tricks. |
There are lots of other things that are also covered in our 24x7x365 cPanel/WHM management and support service. Check below for details. If you are looking for something that isn't mentioned below then contact us here . We will contact you back within 24 hours.
New Server Setup
Got a new a new server and don't know how to start? Don't worry we have got you covered. We will do the
- Remote OS Installation
- cPanel/WHM Installation & Configuration
- Nameserver & DNS Setup
- Server Security
- Basic Optimization
- SSL Installation
And you are ready to upload your site
FREE Server Migration
We can migrate all your sites from old cPanel/WHM to new cPanel/WHM server with us.
- cPanel/WHM must be installed on both servers
- Root SSH access to both servers is required
Migration from other Non-cPanel/WHM servers is not covered in this service. It will be a separate service. You can contact us here with the details. And we will provide you the quote within 24 hours.
FREE Server Security
- CSF Firewall Installation & Configuration
- LFD Alerts on brute force attacks
- Anti-Spam Configuration
- Server Software Updates
- ModSecurity rules setup
- Change SSH port
- Root SSH login alerts
- Disabling Unused Services
- Linux Malware Detect (maldet)
- Linux Environment Security
- System Priority (SPRI)
- Process Resource Monitor (PRM)
- ClamAV Antivirus installation
- Rkhunter (rootkit scanner)
- Logwatch
- MyTOP (mysql performance monitor)
- Mod_Evasive ( on request )
- Disable FTP( on Request )
- and more ...
Other companies charges additional $35 or more for these tasks but we do it for FREE
cPanel/WHM Server Management
- cPanel/WHM Installation & Configuration
- Server Software Version Upgrades ( PHP, MySQL, Apache )
- Help solving website issues (server level only)
- Server-Wide Security Tweaks
- SSL Certificate installation
- Apache, MySQL troubleshooting
- System Updates
- Kernel Updates
- LiteSpeed installation (on request)
- Nginx reverse proxy installation (on request)
Backup Configuration
Disaster Recovery & Post Hack Recovery
Unfortunately if your hard disk got crashed or or server got hacked. Then we will rebuild the server and restore the data from your remote cPanel backups.
Basic Server Optimization
We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.
FREE 3rd Party Software Installation
We can install 3rd party software as per the official documentation with default settings for FREE. But we don't provide any support for 3rd party softwares. You will have to manage and configure the 3rd party software's yourself. Below are some of the most common ones that we install
ImageMagick, Ffmpeg, Centova Cast, Mplayer, Mencoder, Ioncube, Perl modules, PHP modules ClamAV, Softaculous.
For other 3rd party softwares please contact us here before signup.
Data Centers / Server Provider
We provide support for servers from data centers centers all around the world. Below are some of the data centers that majority of our clients use.
OVH, Hetzner, SoYouStart, Contabo, DigitalOcean, HostEurope, Linode, AWS and more ...
FREE ADDONS
Proper monitoring and regular updates will prevent lots of problems. We have seen 73% reduction in support tickets after our monitoring system was implemented. Clients rarely open ticket after the first month. Because we take care of most of the things in background.
- RBL Monitoring (150+ RBL's)
- Daily Server Update check
- Server Load monitoring
- Ping monitoring
- Mail queue monitoring
- Additional MySQL Backups
- Disk & Inode monitoring
- Daily/Weekly malware scan
Supported Operating System
- CentOS/RHEL 7.x
- CloudLinux 7.x, 8.x
- Almalinux 8.x, 9.x
- Rocky Linux 8.x, 9.x
- Ubuntu 20.04 LTS
24x7x365 Days Support
Our support team will be available all year around even on holidays
12 hour Response Time Guarantee
Tickets will be responded within 12 hours. As per our internal stats most tickets are responded within 8 hours.
This guarantee applies only to first 10 tickets/issues in last 30 days.
16 Hour Resolution Time Guarantee
80% of the tickets fall under this. We leave 20% room for tickets that require perpetual monitoring, server scanning, migrations, backups etc. which may take more time depending on size of data, number of files and other reasons. We will inform you if a task is going to take more time.
As per our internal stats most tickets are resolved within 10 hours.
This guarantee applies only to first 10 tickets/issues in last 30 days.
Unlimited Support Tickets
All tickets you open will be answered. But response and resolution time guarantee applies only to first 10 support ticket/issues/tasks in last 30 days.
Ticket Support
If you are looking for phone/chat support then we do have custom plans starting at $550/month. You can contact us here with your requirements.
Refund Policy
If you are not satistifed within first 3 support ticket/issues or first 7 days whichever comes first then you can request refund and we will provide full refund EXCLUDING SETUP FEES
To prevent abuse of our services refund is applicable to first time clients only and for one server only i.e
- ● If you signup for two or more servers and request refund. Then refund of only one server will be provided.
- ● If you signup then cancel and then signup again. Then you are not applicable for refund.
So if you have multiple servers and want to try our services, then signup just for one server and test our services. And if you are not satisfied then request refund and we will be glad to do so. And if you are fully satisfied then and only then signup for other servers.
Frequently Asked Questions | 24x7 cPanel Server Management & Support Service
How are your prices insanely low? Are you even a profitable company?
Do you provide Urgent/Emergency support under this service?
Is this proactive server management service?
Do you provide support via phone or chat?
NO, we only provide support via our helpdesk under this plan. You will have to open a support ticket whenever you need support.
We do have other custom plans starting at $550/month under which we provide support via phone, skype and slack. You can contact us here with your requirement if you are interested in it.
What forms of payment do you accept?
How long does it take for my service to get active?
Immediately for payments done via PayPal, Credit Card or Stripe.
Bank transfer will require manual activation so it may take upto 24 hours. But you can attach the screenshot of payment and get support immediately.
How do I get support after signup?
What are the support hours/timings?
I don't want monthly server management. Do provide per incident support?
Other companies offer 1 hour response time while yours is 12 hours?
Faster response doesn't mean your problem will be solved faster. Most companies out there have automated response system setup. They will respond you fast. But resolution can take 12 to 24 hours.
So don't get fooled by those faster response time marketing tactics. If their response time is 1 hour but resolution time guarantee is greater than 5 hours, Then it's a shady marketing tactics.
Also what we offer is a very very cheap shared server management service affordable to everyone. There is not even a single company out there that is providing even half the services that we are providing at this price range.
Which level of support do you provide Level-1, Level-2 or Level-3 ?
Can I request some task to be started within particular time window?
Yes, you can. But
- We should be informed 24 hours in advance.
- Time must be specified in UTC or IST(Indian Standard Time) zone
- We need an 8 hour window to start that task
NOTE: For some reason if were unable to start the task within the requested time window, then it will be automatically rescheduled for the same time window the following day.
How do I cancel the service?
- Cancel Immediately
- Cancel at End of billing period
My service is expired/cancelled due to non-renewal. How can renew it?
Do I get alert when a ticket is updated?
How long does it usually take to respond to a ticket?
Do you install 3rd party server software?
Do you offer any trial period?
What information do you need to provide support?
- Root SSH access to server
- Control Panel root/admin login
Is my information kept secure?
Indian clients will have to pay GST. But there are no taxes for clients outside India.
I got a new server. Can you change service IP?
No, we cannot change server in middle of service. Because it's not possible for us to work on two servers at the price of one.
You will have to order new service for the new server. And cancel the old one.
I want to change control panel on my server. Do you allow it.
In which language do you provide support?
We only provide support in English. If you are from non English speaking country then you can use google translator to translate the text in English and paste it in the ticket. Do the same to read the replies from us. But note that we cannot make any guarantee that translation will be prefect.
Also note that if your control panel or server language is not set to English then we may change it to English if you open support ticket. And you will have to change it back to your preferred language later once ticket is resolved.
Do you have any support ticket guidelines to get better support?
Yes, we do. Click here to see our Support Ticket Guidelines
Why should I choose your cPanel Server Management services?
Vast Experience
Real Server Management
If you are not getting weekly reports from your server management company then that means they are not managing your server properly. And you will face some major problems on your servers sooner or later.