cPanel/WHM Server Management & Support Services

  • Fix cPanel/WHM problems
  • New Server Setup
  • FREE Security

70% OFF
(for New Clients only )

$35/Server/Month

$10/server/month

Setup Fees: $5 $2

Monthly Contract, Cancel Anytime

Also get FREE Monitoring Addons

✵ This offer is only for new clients and existing clients with new servers. If your server (IP Address) was managed by us in the past and you try to signup as new client then your order will fail. You will have to re-signup.

New client
$35/Server/Month
$10/server/month
Setup Fees: $5 $2
  • Recurring discount
  • Free addons
  • Monthly Contract
  • Cancel Anytime
  • 24x7x365 days support
  • Server Security
  • and more...
Signup Now
Re-signup
$35/Server/Month
$15/server/month
Setup Fees: $5
  • Recurring discount
  • Free addons
  • Monthly Contract
  • Cancel Anytime
  • 24x7x365 days support
  • Server Security
  • and more...
Signup Now

What do you do under cPanel/WHM Server Management Support Service?

Under cPanel Server Management and support service we do operating system installation, cpanel installation, server setup, server security and optimization, backup configuration etc. After that whenever you face any problem with your server. We will investigate and fix the problem.

There are lots of other things that are also covered in our 24x7x365 cPanel/WHM management and support service. Check below for details. If you are looking for something that isn't mentioend below then let us know here. We will contact you back within 24 hours.

FREE ADDONS

Proper monitoring and regular updates will prevent lots of problems. We have seen 73% reduction in support tickets after our monitoring system was implemented. Clients rarely open ticket after the first month. Because we take care of most of the things in background.

ServerManagementPlus Monitoring System
  • RBL Monitoring (150+ RBL's)
  • Daily Server Update check
  • Server Load monitoring
  • Ping monitoring
  • Mail queue monitoring
  • Additional MySQL Backups
  • Disk & Inode monitoring
  • Daily/Weekly malware scan
Other companies charges you extra fees per month for these things. But it's FREE with our services.

New Server Setup

Got a new a new server and don't know how to start? Don't worry we have got you covered. We will do the

  • Operating System Installation
  • cPanel/WHM Installation
  • cPanel/WHM Configuration
  • Nameserver and DNS Setup
  • AutoSSL / Let's Encrypt Setup
  • FREE Server Security & hardening
  • Basic Server Optimization

And you are ready to create accounts and host sites

FREE cPanel/WHM Server Migration

We can migrate all your sites from old cpanel server to new cpanel server with us.

  • cPanel must be install on both servers
  • Root SSH access to both servers is a must required

Migration from non-cpanel servers is not included in this service. It will be charged additionally (starting with $5). You can contact us here with your requirements.

cPanel Server Management

  • cPanel Installation & Configuration
  • Server Software Version Upgrades ( PHP, MySQL, Apache )
  • Help solving website issues (server level only)
  • Server-Wide Security Tweaks
  • SSL Certificate installation
  • Apache, MySQL troubleshooting
  • System Updates
  • Kernel Updates
  • LiteSpeed installation (on request)
  • Nginx reverse proxy installation (on request)

Disaster Recovery & Post Hack Recovery

Unfortuantely if your hard disk got crashed or server got hacked. Then we will rebuild the server and restore the data from your remote cpanel backups.

Basic Server Optimization

We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.

FREE 3rd Party Software Installation

We can install 3rd party software with default settings. But we don't provide support for 3rd party softwares. You will have to configure and manage it yourself. Below are some of the most common ones that we install

Ffmpeg, Softaculous, Centova Cast, WHMSonic, cPMalScan, Mplayer, Mencoder, Ioncube, ImageMagick, Perl modules, PHP modules Fantastico, ClamAV, Mailscanner.

For other 3rd party softwares please contact us here before signup.

Data Centers / Server Provider

We provide support for servers from data centers centers all around the world. Below are some of the data centers that majority of our clients use.

OVH, Hetzner, SoYouStart, Contabo, DigitalOcean, HostEurope, Linode, AWS and more ...

FREE Server Security

  • CSF Firewall Installation & Configuration
  • LFD Alerts on brute force attacks
  • Anti-Spam configuration
  • SMTP Tweaking
  • Server Software Updates
  • ModSecurity rules setup
  • Change SSH port
  • Root SSH and WHM login alerts
  • Disabling Unused Services
  • Linux Malware Detect (maldet)
  • Linux Enviroment Security
  • System Priority (SPRI)
  • Process Resource Monitor (PRM)
  • ClamAV
  • Rkhunter
  • Logwatch
  • MyTOP
  • Mod_Evasive ( on request )
  • Disable FTP and SFTP instead ( on Request )
  • and more ...

Other companies charges additional $35 or more for these server security tasks. But it's FREE with our service.

Supported Operating System

  • CentOS 7.x, 8.x
  • RHEL 7.x, 8.x
  • CloudLinux 7.x, 8.x
  • AlmaLinux

24x7x365 Days Support

Our support team will be available all year around even on holidays

12 hour Response Time Guarantee

Tickets will be responded within 12 hours. As per our internal stats most tickets are responded within 8 hours.

This guarantee applies only to first 10 tickets/issues per sever per month.

16 Hour Resolution Time Guarantee

80% of the tickets fall under this. We leave 20% room for tickets that require perpectual monitoring, server scanning, migrations, backups etc. which may take more time depending on size of data, number of files and other reasons. We will inform you if a task is going to take more time.

As per our internal stats most tickets are resolved within 10 hours.

This guarantee applies only to first 10 tickets/issues per server per month.

Unlimited Support Tickets

All tickets you open will be answered. But response and resolution time guarantee applies only to first 10 support ticket/issues per server per month.

Ticket Support

All support will be provided via our ticket system only. No support will be provided via other mediums like chat, phone, slack, discord, Whatsapp etc.

If you are looking for phone/chat support then we do have custom plans starting at $550/month. You can contact us here with your requirements.

Refund Policy

If you are not satistifed within first 3 support ticket/issues or first 7 days whichever comes first then you can request refund and we will provide full refund EXCLUDING SETUP FEES

To prevent abuse of our services refund is applicable to first time clients only and for one server only i.e

  • ● If you signup for two or more servers and request refund. Then refund of only one server will be provided.
  • ● If you signup then cancel and then signup again. Then you are not applicable for refund.

So if you have multiple servers and want to try our services, then signup just for one server and test our services. And if you are not satisfied then request refund and we will be glad to do so. And if you are fully satisfied then and only then signup for other servers.

Frequently Asked Questions | 24x7 cPanel Server Management & Support Service

How are your prices insanely low compared to all other companies out there? Are you even a profitable company?
We don't invest in premium office locations or expensive company cars. We keep our expenses to bare minimum. Even our CEO lives in rented appartment shared with two other people. So thanks to this lean approach, we are a profitable company, even with extremely low prices.
Do you provide Urgent/Emergency support under this service?

NO, under no circumstances you should use this service for ugent/emergency support. This is a very low-cost/cheap shared server management service. So ticket response may take upto 12 hours if ticket queue is high.

We have separate plan for emergency support. Click here for details.

Is this proactive server management service?
NO, this is not a proactive service. Our services are reactive. So you will have to open a support ticket whenever you want something done on the server.
Do you provide support via phone or chat?

NO, we only provide support via our helpdesk under this plan. You will have to open a support ticket whenever you need support.

We do have other custom plans starting at $550/month under which we provide support via phone, skype and slack. You can contact us here with your requirement if you are interested in it.

What forms of payment do you accept?
PayPal (Worldwide), Credit Card (via PayPal), Stripe(India only), BankTransfer(India only)
How long does it take for my service to get active?

Immediately for payments done via PayPal or Stripe.

Bank transfer will require manual activation so it may take upto 24 hours. But you can attach the screenshot of payment and get support immediately.

How do I get support after signup?
You will get client area login details on signup. Login to Client Area and click on Open Ticket.
What are the support hours/timings?
It’s 24x7x365. Also on the 366th day of leap year 😃
I don't want monthly server management. Do you have one time payment plan?
Yes, we do have one time payment plan. You can check it here.
Other companies offer 1 hour response time while yours is 12 hours?

Faster response doesn't mean faster resolution of your server problem. Take a look at their resolution time guarantee. It's generally 24 hours or more while ours is 16 hours. So we are solving your server problems 8 hours before them.

So don't get fooled by those faster response time marketing tactics. If their response time is 1 hour then make sure that their resolution time guarantee is less than 5 hours. And if it's not then it's a shady marketing tactics.

Also what we offer is a very very cheap shared server management service affordable to everyone. There is not even a single company out there that is providing even half the services that we are providing at this price range. Also other companies are charging you 3 to 5 times more money for it.

Which level of support do you provide Level-1, Level-2 or Level-3 ?
All level of support is included in this service. We have a system for handling support ticket. Whenever you open a ticket it will first go to a Level-1 tech. He will investigate and resolve the problem. In case he sees that this ticket requires escalation then he will escalate it to a Level-2 System Administrator. And they follow the same steps and escalate it to Level-3 if required.
Can I request some task to be started within particular time window?

Yes, you can. But

  • We should be informed 24 hours in advance.
  • Time must be specified in our IST(Indian Standard Time) zone
  • We need an 8 hour window to start that task

If for some reason if we are unable to start it within the requested time window, then it will be automatically rescheduled for the same time window the following day.

How do I cancel the service?
Login to your client area >> Services >> My Services >> Click on the server IP >> Request Cancellation. There you have option to either cancel immediately or at the end of billing period.
My service expired due to non-renewal. How can renew it?
Expired services are automatically terminated and cannot be renewed. So you will have to place a new order for the same server.
Do I get alert when a ticket is updated?
Yes, you will get email alert on every ticket update.
How long does it usually take to respond to a ticket?
Our response time guarantee is 12 hours. But our internal stats shows that most of the tickets are answered within 8 hours, and resolved within 10 hours.
Do you install 3rd party server software?
Yes, we do as per the offical documenation with default settings. But we don’t provide any support for 3rd party softwares. You will have to take care of everything else yourself.
Do you offer any trial period?
No, we do not offer trial periods as we offer 7 days money back guarantee. Check the Refund Policy for details
What information do you need to provide support?
We will need the following
  • Root SSH access to server
  • Control Panel root/admin login
Is my information kept secure?
Absolutely yes. All server information and passwords are encrypted and transmitted through our Secure Server SSL. All information provided to us is visible by our technicians on an “as needed” basis only.
Why is there a setup fees?
One time setup fees is for setting up your account, ping monitoring system, RBL monitoring system, adding your server to our weekly update system etc.
Are there any hidden fees, term contracts or taxes?
No, there are no hidden charges or long term contract. You can cancel anytime.

Indian clients will have to pay GST. But there are no taxes for clients outside India.

I got a new server. Can you change service IP?
No, we cannot change server in middle of service. As it's not possible for us to work on two servers at the price of one. If you have a new server then you will have to order new service for that server. And cancel the old service.
I want to change control panel in the middle of service. Do you allow it.
You can change control panel but you will have to order a new service for the new control panel. It's not possible for us to setup and work on two control panels at the price of one.
In which language do you provide support?

We only provide support in English. If you are from non English speaking country then you can use google translator to translate the text in English and paste it in the ticket. Do the same to read the replies from us. But note that we cannot make any guarantee that translation will be prefect.

Also if your control panel or server langauge is not set to English then we may change it to English. You can change it back to your preferred language later once ticket is resolved.

Do you have any support ticket guidelines to get better support?

Yes, we do. Click here to see our Support Ticket Guidelines

Why should I choose your cPanel Server Management services?

Vast Experience
We have been in business since 2012. But many of our system administrators has 16+ years of experience in managing linux servers.
Real Server Management
Other companies only work on your server when you open ticket. But we do daily server check and updates, server monitoring, disk monitoring, RBL blacklist monitoring and send you weekly reports via email. This automatically reduces the number of problems that you are going face in future by more than 85 percent. Most of our clients rarely open ticket after the first month because we take care of most of things in background.

If you are not getting weekly reports from your server management company then that means they are not managing your server properly. And you will face some major problems on your servers sooner or later.

Free Monitoring Tools
Other companies charge additional $50 or more for RBL monitoring, Server monitoring, proactive updates, mail queue monitoring etc. But we provide it for FREE.
Lowest price guarantee
Our prices are 70% less compared to all other companies out there. No other competitor can match our price. If any other company is providing same level of service as us. But are charging less then we will match their price. The condition is that they must provide at least the save level of service as us. And it should not be a limited time offer.