(for New Clients only )
Setup Fees: $2
Cancel Anytime, Monthly Contract
✵ This offer is only for new clients and clients with new servers. If your server (IP Address) was managed by us in the past and you try to signup as new client then your order will fail. You will have to signup as returning client.
Under cPanel Server Management and support service we do operating system installation, cpanel installation, server setup, server security and optimization, backup configuration etc. After that whenever you face any problem with your server. We will investigate and fix the problem.
There are lots of other things that are also covered in our 24x7x365 cPanel/WHM management and support service. Check below for details. If you are looking for something that isn't mentioend below then let us know here. We will contact you back within 24 hours.
We can migrate all your sites from old cpanel server to new cpanel server with us.
Migration from non-cpanel servers is not included in this service. It will be charged additionally (starting with $5). You can contact us here with your requirements.
Unfortuantely if your hard disk got crashed or server got hacked. Then we will rebuild the server and restore the data from your remote cpanel backups.
We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.
We can install 3rd party software with default settings. But we don't provide support for 3rd party softwares. Below are some of the most common ones that we install
Ffmpeg, Softaculous, Centova Cast, WHMSonic, cPMalScan, Mplayer, Mencoder, Ioncube, ImageMagick, Perl modules, PHP modules Fantastico, ClamAV, Mailscanner.
For other 3rd party softwares please contact us here before signup.
We provide support for servers from data centers centers all around the world. Below are some of the data centers that majority of our clients use.
OVH, Hetzner, SoYouStart, Contabo, DigitalOcean, HostEurope, Linode, AWS and more ...
Other companies charges additional $35 or more for these server security tasks. But we do it for FREE.
Our support team will be available all year around even on holidays
All tickets will be responded within 12 hours. As per our internal stats most tickets are responded within 6 hours.
80% of the tickets fall under this. We leave 20% room for tickets that require perpectual monitoring, server scanning, migrations, backups etc. which may take more time depending on size of data, number of files and other reasons. We will inform you if a task is going to take more time.
As per our internal stats most tickets are resolved within 8 hours.
We don’t put any limit on number of tickets you can open. We are going answer and resolve all issues.
* All tickets you open will be answered. But response and resolution time guarantee only applies to first 10 support ticket/issues per month per server.
If you are looking for phone/chat support then we do have custom plans starting at $350/month. You can contact us here with your requirements.
If you are not satistifed within first 3 support ticket/issues or first 7 days whichever comes first then you can request refund and we will provide full refund EXCLUDING SETUP FEES
To prevent abuse of our services refund is applicable to first time clients only and for one server only i.e
So if you have multiple servers and want to try our services, then signup just for one server and test our services. And if you not satisfied then request refund and we will be glad to do so. And if you are satisfied with the service then and only then signup for other servers.
NO, under no circumstances you should use this service for ugent/emergency support. This is a very low-cost/cheap shared server management service. So ticket response may take upto 12 hours if ticket queue is high.
We have separate plan for emergency support. Click on emergency button in the top menu for details.
No, we only provide support via our helpdesk under this plan. You will have to open a support ticket whenever you need support.
We do have other custom plans starting at $350/month under which we provide support via phone, skype and slack. You can contact us here with your requirement if you are interested in it.
For payments done via PayPal or Stripe services are activated immediately. And you can open ticket immediately to get support.
Bank transfer will require manual activation so it may take upto 24 hours. But you can attach the screenshot of payment and get support immediately.
Faster response doesn't mean faster resolution of your server problem. Take a look at their resolution time guarantee. It's generally 24 hours or more while ours is 16 hours. So we are solving your server problems 8 hours before them.
So don't get fooled by those faster response time marketing tactics. If their response time is 1 hour then make sure that their resolution time guarantee is less than 5 hours. And if it's not then it's a shady marketing tactics.
Also what we offer is a very very cheap shared server management service affordable to everyone. There is not even a single company out there that is providing even half the services that we are providing at this price range. Also other companies are charging you 3 to 5 times more money for it.
Indian clients will have to pay GST. But there are no taxes for clients outside India.
If you are not getting weekly reports from your server management company then that means they are not managing your server properly. And you will face some major problems on your servers sooner or later.