Your cPanel/WHM will be quiet in 7 days.

Most providers operate a "ticket factory": you report a crash, a junior tech replies with a template, and the same issue repeats next week. We built Nexus for a different outcome. Nexus is our monitoring & auto-fix agent — it does per-account and per-directory tracking to auto-suspend abusive email accounts within 60 seconds—BEFORE you hit an RBL. It handles auto-restarts with config safeguards and pinpoints exact malware paths. Meanwhile, our senior L3 system administrators spend the first 7 days aggressively hardening your environment. After that, routine noise runs automatically in the background, and you simply review your weekly Sunday Proof Report.

We don't promise magic auto-delisting, because RBLs require manual review. Instead, we prevent the listing. Nexus tracks outbound spam at the directory level to identify the exact compromised script. It auto-suspends that email account within 60 seconds, stopping the spam before blacklists trigger, and flags the exact directory path for your approval so your site doesn't break.

That SLA is our absolute maximum worst-case scenario. In reality, most issues are resolved in 2-5 hours by a senior administrator. We refuse to play the industry '15-minute reply' game, where a junior L1 technician traps you in an endless loop of clarifying questions just to meet an artificial metric. If you need instant human hand-holding at 3 AM, we have a $99 emergency service. If you want permanent root-cause fixes, you belong here.

You absolutely can, but once your environment is hardened, you likely won't need to. Most clients rarely open a ticket after a week because most issues are handled automatically in the background. Our strict 12h/24h SLA guarantee applies to your first 10 tasks per server, per 30 days. This covers over 99% of our clients.

Traditional support desks carry massive overhead — dozens of junior technicians processing repetitive tickets, forcing them to charge $50+. Nexus automates the heavy lifting and neutralizes the noise at the source, so we don't carry that payroll bloat. Our model relies on long-term retention (avg 4+ years), not high margins in month one.

No cash refunds after the 7-day money-back period. You have two options: 1. Keep service active till end of current billing period (default) - Auto-renewal is cancelled immediately, your current server stays fully managed until the year ends, then expires. 2. Convert remaining time to account credit - Remaining time is calculated in 1-month blocks (rounded up). Example: if you used 3.5 months, it's counted as 4 months used, so 8 months remain. Credit = 8 months of credit minus setup fee if you got FREE setup. Credit can be used for any other server or service in our portal, no expiry.

Every Sunday, you receive a direct email detailing exactly what Nexus intercepted and what our engineers resolved that week. The report includes logs of auto-restarted services, preemptive spam suspensions with exact directory paths, flagged malware awaiting your approval, verified uptime and backup status. You never have to log into a portal to verify our work.

Yes. Nexus attempts an intelligent auto-restart within 60 seconds, utilizing back-off protocols if it detects a configuration error. If automation cannot safely resolve it (hardware failure or severe OS corruption), our senior L3 system administrators step in. If the environment suffers a catastrophic failure, we manually rebuild the server and restore it using your remote cPanel/WHM backups (included in your plan).

You simply open a standard helpdesk ticket via our 24/7/365 client portal. After your initial 7-day hardening phase, you will rarely need to use it. When you do submit a request, a senior administrator reviews and resolves it—never a junior tech.

Yes. Cancel Anytime from your Client Area. When you cancel, renewal is stopped immediately and your current service stays active until the end of your current billing period, then expires/terminates. Setup fee covers the intensive first 7 days: fresh OS and cPanel/WHM provisioning, deep security hardening, baseline performance tuning, Nexus agent deployment, and free migration (if you have root access on both servers). No refunds on setup after delivery because the work is already done.

Yes. We offer a one-time, root-cause resolution service handled by the same senior engineering team, ensuring the problem does not recur.