24x7 Server Management And Monitoring
- Monitoring (10 minute interval)
- Uptime, Server Load, Services, Disk, Mail queue, RBL etc.
- Weekly Reports
- You will get report from us every week.
- 12 Hour Response Time Guarantee
- Tickets you open will be responded within 12 hours.
- 24 Hour Resolution Time Guarantee
- Your tickets will be resolved within 24 hours.
- Unlimited Admin Work Time
- We do not limit the amount of work we do for you. We will work on your tickets till problem is resolved.
- Initial Sever Setup
- OS Installation, Control Panel Installation, Nameserver Setup etc. And make server production ready.
- Backup Configuration & Restore
- On request we will configure the server backups. Then do partial or full restore when you need them.
- Daily Server Update
- We do daily updates (if available). But upgrades can have breaking changes. So it's done on request only.
FAQ | 24x7 cPanel/WHM Server Management & Support Service
- How are your prices insanely low? Are you even a profitable company?
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We don't invest in premium office locations or expensive company cars. We keep our expenses to bare minimum. Even our CEO lives in rented apartment shared with two other people. So thanks to this lean approach, we are a profitable company, even with extremely low prices.
- Do you provide Urgent/Emergency support under this service?
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NO, under no circumstances you should use this service for ugent/emergency support. If you cannot wait for 12 hours then this service is not for you.
- Do you provide support via phone or chat?
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NO, we only provide support via our helpdesk . You will have to open a support ticket whenever you need support.
- What forms of payment do you accept?
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PayPal, Credit Card, Stripe, BankTransfer
- How long does it take for my service to get active?
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Immediately
- How do I get support after signup?
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Login to your client area → Open Ticket
- What are the support hours/timings?
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It’s 24x7x365. Also on the 366th day of leap year 😃
- How do I cancel the service?
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Login to your client area → Services → Click on server IP → Request Cancellation
There you will get two options
- Cancel Immediately
- Cancel at End of billing period
- I don't want monthly server management. Do you provide per incident support?
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Yes, we do. Click here to view our per-incident plan.
- Which level of support do you provide Level-1, Level-2 or Level-3 ?
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All level of support is included in this service. We have a system for handling support ticket. Whenever you open a ticket it will first go to a Level-1 tech. He will investigate and resolve the problem. In case he sees that this ticket requires escalation then he will escalate it to a Level-2 System Administrator. And they follow the same steps and escalate it to Level-3 if required.
- Can I request some task to be started within particular time window?
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Yes, you can. But
- We should be informed 24 hours in advance.
- Time must be specified in IST(Indian Standard Time) zone
- We need an 8 hour window to start that task
NOTE: For some reason if were unable to start the task within the requested time window, then it will be automatically rescheduled for the same time window the following day.
- My service is expired/cancelled due to non-renewal. How can I renew it?
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No, you cannot renew it. You will have to place a new order for the same server.
- Do I get alert when a ticket is updated?
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Yes, you will get email alert on every ticket update.
- Do you install 3rd party server software?
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Yes, but only installation with default settings. We will not provide any support for these 3rd party softwares. You will have to take care of configuration and everything else yourself.
- Is my information kept secure?
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Absolutely yes. Our servers are secure. And all information provided to us is visible by our technicians on an “as needed” basis only.
- I got a new server. Can you change IP?
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Yes, IP change fees starts at $30. Contact billing team for more information.
- Can I change control panel of my server?
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Yes, control panel change fees starts at $30. Contact billing team for more information. Also
- Server reinstall is required.
- All your current data will be gone
- New control panel fees will apply
- In which language do you provide support?
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English
- Do you have any support ticket guidelines?
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Yes, we do. Click here to see our Support Ticket Guidelines
Below is detailed list of tasks done under our 24x7x365 cPanel/WHM Server Management and Support Services. If you are looking for something that isn't mentioned below then contact us here . We will reply you back in 24 hours.
New Server Setup
Got a new a new server and don't know how to start? Don't worry we have got you covered. We will do the
- Remote OS Installation
- cPanel/WHM Installation & Configuration
- Nameserver & DNS Setup
- Server Security
- Basic Optimization
- SSL Installation
And you are ready to deploy your site
FREE Server Migration
If you have
- Root SSH access to both old and new server and
- cPanel/WHM is installed on both servers
Then and only then we can migrate all your sites from your old server to new server managed by us.
If you don't have root SSH access OR old server doesn't have cPanel/WHM. Then Contact us here with details before signup We will check and confirm if migration is possible or not. You will get reply in 24 hours.
FREE Server Security
- CSF Firewall Installation & Configuration
- LFD Alerts on brute force attacks
- Anti-Spam Configuration
- Server Software Updates
- ModSecurity rules setup
- Change SSH port
- Root SSH login alerts
- Disabling Unused Services
- Linux Malware Detect (maldet)
- Linux Environment Security
- System Priority (SPRI)
- Process Resource Monitor (PRM)
- ClamAV Antivirus installation
- Rkhunter (rootkit scanner)
- Logwatch
- MyTOP (mysql performance monitor)
- Mod_Evasive ( on request )
- Disable FTP( on Request )
- and more ...
cPanel/WHM Server Management
- cPanel/WHM Installation & Configuration
- Server Software Version Upgrades ( PHP, MySQL, Apache )
- Help solving website issues (server level only)
- Server-Wide Security Tweaks
- SSL Certificate installation
- Apache, MySQL troubleshooting
- System Updates
- Kernel Updates
- LiteSpeed installation (on request)
- Nginx reverse proxy installation (on request)
Backup Configuration
Disaster Recovery & Post Hack Recovery
Unfortunately if your hard disk got crashed or or server got hacked. Then we will rebuild the server and restore the data from your remote cPanel backups.
Basic Server Optimization
We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.
FREE Nexus Monitoring
Proper monitoring and regular updates will prevent lots of problems. We have seen 82% reduction in support tickets after our monitoring system was implemented. Clients rarely open ticket after the first month. Because we take care of most of the things in background.
- RBL Monitoring
- Daily Server Update check
- Server Load monitoring
- Mail queue monitoring
- Additional MySQL Backups
- Disk & Inode monitoring
24x7x365 Days Support
Our support team will be available all year around even on holidays
12 hour Response Time Guarantee
Valid only for first 10 tickets/issues in last 30 days.
24 Hour Resolution Time Guarantee
Valid only for first 10 tickets/issues in last 30 days.
Unlimited Support Tickets
There is no limit on support ticket you can open. All your tickets will be answered and resolved
But response and resolution time guarantee applies only to first 10 support ticket/issues/tasks in last 30 days.
Ticket Support
All support will be provided via our ticket system only.
If you are looking for phone/chat support then we do have custom plans starting at $990/month. You can contact us here with your requirements.
FREE 3rd Party Software Installation
We can install 3rd party software as per the official documentation with default settings for FREE. But we don't provide any support for 3rd party softwares. You will have to manage and configure the 3rd party software's yourself. Below are some of the most common ones that we install
ImageMagick, Ffmpeg, Centova Cast, Mplayer, Mencoder, Ioncube, Perl modules, PHP modules ClamAV, Softaculous.
For other 3rd party softwares please contact us here before signup.