(for New Clients only )
Setup Fees: $5 $2
Monthly Contract, Cancel Anytime
✵ This offer is only for new clients and existing clients with new servers. If your server (IP Address) was managed by us in the past and you try to signup as new client then your order will fail. You will have to re-signup.
Under cPanel Server Management and support service we do operating system installation, cpanel installation, server setup, server security and optimization, backup configuration etc. After that whenever you face any problem with your server. We will investigate and fix the problem.
There are lots of other things that are also covered in our 24x7x365 cPanel/WHM management and support service. Check below for details. If you are looking for something that isn't mentioend below then let us know here. We will contact you back within 24 hours.
Proper monitoring and regular updates will prevent lots of problems. We have seen 73% reduction in support tickets after our monitoring system was implemented. Clients rarely open ticket after the first month. Because we take care of most of the things in background.
Got a new a new server and don't know how to start? Don't worry we have got you covered. We will do the
And you are ready to create accounts and host sites
We can migrate all your sites from old cpanel server to new cpanel server with us.
Migration from non-cpanel servers is not included in this service. It will be charged additionally (starting with $5). You can contact us here with your requirements.
Unfortuantely if your hard disk got crashed or server got hacked. Then we will rebuild the server and restore the data from your remote cpanel backups.
We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.
We can install 3rd party software with default settings. But we don't provide support for 3rd party softwares. You will have to configure and manage it yourself. Below are some of the most common ones that we install
Ffmpeg, Softaculous, Centova Cast, WHMSonic, cPMalScan, Mplayer, Mencoder, Ioncube, ImageMagick, Perl modules, PHP modules Fantastico, ClamAV, Mailscanner.
For other 3rd party softwares please contact us here before signup.
We provide support for servers from data centers centers all around the world. Below are some of the data centers that majority of our clients use.
OVH, Hetzner, SoYouStart, Contabo, DigitalOcean, HostEurope, Linode, AWS and more ...
Other companies charges additional $35 or more for these server security tasks. But it's FREE with our service.
Our support team will be available all year around even on holidays
Tickets will be responded within 12 hours. As per our internal stats most tickets are responded within 8 hours.
This guarantee applies only to first 10 tickets/issues per sever per month.
80% of the tickets fall under this. We leave 20% room for tickets that require perpectual monitoring, server scanning, migrations, backups etc. which may take more time depending on size of data, number of files and other reasons. We will inform you if a task is going to take more time.
As per our internal stats most tickets are resolved within 10 hours.
This guarantee applies only to first 10 tickets/issues per server per month.
All tickets you open will be answered. But response and resolution time guarantee applies only to first 10 support ticket/issues per server per month.
If you are looking for phone/chat support then we do have custom plans starting at $550/month. You can contact us here with your requirements.
If you are not satistifed within first 3 support ticket/issues or first 7 days whichever comes first then you can request refund and we will provide full refund EXCLUDING SETUP FEES
To prevent abuse of our services refund is applicable to first time clients only and for one server only i.e
So if you have multiple servers and want to try our services, then signup just for one server and test our services. And if you are not satisfied then request refund and we will be glad to do so. And if you are fully satisfied then and only then signup for other servers.
NO, under no circumstances you should use this service for ugent/emergency support. This is a very low-cost/cheap shared server management service. So ticket response may take upto 12 hours if ticket queue is high.
We have separate plan for emergency support. Click here for details.
NO, we only provide support via our helpdesk under this plan. You will have to open a support ticket whenever you need support.
We do have other custom plans starting at $550/month under which we provide support via phone, skype and slack. You can contact us here with your requirement if you are interested in it.
Immediately for payments done via PayPal or Stripe.
Bank transfer will require manual activation so it may take upto 24 hours. But you can attach the screenshot of payment and get support immediately.
Faster response doesn't mean faster resolution of your server problem. Take a look at their resolution time guarantee. It's generally 24 hours or more while ours is 16 hours. So we are solving your server problems 8 hours before them.
So don't get fooled by those faster response time marketing tactics. If their response time is 1 hour then make sure that their resolution time guarantee is less than 5 hours. And if it's not then it's a shady marketing tactics.
Also what we offer is a very very cheap shared server management service affordable to everyone. There is not even a single company out there that is providing even half the services that we are providing at this price range. Also other companies are charging you 3 to 5 times more money for it.
Yes, you can. But
If for some reason if we are unable to start it within the requested time window, then it will be automatically rescheduled for the same time window the following day.
Indian clients will have to pay GST. But there are no taxes for clients outside India.
We only provide support in English. If you are from non English speaking country then you can use google translator to translate the text in English and paste it in the ticket. Do the same to read the replies from us. But note that we cannot make any guarantee that translation will be prefect.
Also if your control panel or server langauge is not set to English then we may change it to English. You can change it back to your preferred language later once ticket is resolved.
Yes, we do. Click here to see our Support Ticket Guidelines
If you are not getting weekly reports from your server management company then that means they are not managing your server properly. And you will face some major problems on your servers sooner or later.