LIMITED SPECIAL OFFER *** cPanel Server Management is now only for $9.99/Server/Month instead of
cPanel is the web based control panel used by most of the hosting companies providing shared, VPS and dedicated hosting. Our system administrators has vast experience and has worked on hundreds of cPanel Servers and will be very happy to provide you technical support for your cPanel servers. Our cPanel experts can do all kinds of server tasks including new server setup, server security and hardening, find spammers, server optimization, configuring and restoring backups, transferring accounts, full migration to new server, recovering data from crashed hard disk of crashed cpanel server, hacked server investigation etc. Our in depth knowledge about the cPanel servers makes us able to resolve issues faster than other companies. Our cPanel Server Management Plan provides you all the services that you are looking for. Our server management team will be available 24x7x365 to solve all your cPanel server issues.Below are some of the main features of our cPanel Server Management Service
cPanel Server Management Services
Below are some of the main features provided by our cPanel server management service. Our cPanel administrators will be available 24/7 to solve all your server issues.
If you have a new server then we will install cPanel on it and do the complete server setup from scratch without any extra charges. New server setup is included in this plan.
Supported Operating System
Below are the operating system supported under our cPanel Server Management Service
- RedHat Enterprise 6.x,7.x (64bit)
- CentOS 6.x,7.x (64bit)
- CloudLinux 6.x,7.x (64bit)
Unlimited Administration Tickets
We don’t put any limit on number of tickets you can open. We are going answer and resolve all issues. But response and resolution time guarantee only applies to first 10 support ticket/issues per month per service.
Guaranteed 8 hour response time
As per the stats most tickets are responded within 4 hour.
Guaranteed 24 hour resolution time
95% of the tickets fall under this. We leave room for 5% tickets that require perpectual monitoring. As per the stats most tickets are resolved within 3 hours.
Slow sites loose visitors. We will optimize your server to perform its best using all available resources.Below are some of the main Optimization tasks that we can perform on your DirectAdmin server to increase it’s speed.
We will tweak the Apache settings and install the necessary modules like defalte etc.
- Mail server tweaking
- MySQL Optimization through my.cnf
- Deactivation of Unused/Insecure Services.
Server Security Audit
Our Server Support team will configure rkhunter and maldet malware scanner to perform nightly scan and email the report to you.
If you are migrating the whole server then we can help you in this. cPanel must be installed on both servers and you must provide root ssh access to both servers.
LiteSpeed Web Server Support
Litespeed is lightweight web server which is often used as replacement of Apache due to it very high performance. We support litespeed.
24x7 Server Monitoring
Your server will be monitored (ping monitoring) 24x7x365 every 10 minutes interval.(Optional Addon – $5)
- New cPanel server setup
- Service upgrades
- Php and Apache compilation with advanced modules
- Plugin installation
- Components upgrades
- Configure backups
- SSL certificate installations
- IP address setups
- Upgrades as per request
We will upgrade PHP, Apache etc. to their latest available stable version.
We can install Engintron plugin on the server which act as reverse proxy for apache and speed up your sites on the server.
New Server Setup
If you have a new server then we can set it up for you
Server Security and Hardening
Today server security is a must. We have a extensive list of security software that we will install and system tweaks that we will perform on your request on your server to make it secure.
Our experts can suggest you solutions for your problems you are facing in your projects
Whenever you open a ticket regarding any problem we will find the underlying cause of the problem and then resolve it.
Unlimited Server Administration Time
We don’t limit the admin hours. We will work on your server till the issue is resolved without charging any extra fees.
Server Hack Recovery
Our Server Support includes recovering data from crashed hard drive or hacked server. Our Server Management team will rebuild your system from the backups and secure it.
3rd Party Software Installation
Ffmpeg, Mplayer, Mencoder, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, ImageMagick, Perl modules, Softaculous, Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, Ruby on Rails.
For other 3rd party softwares please contact us before signup.
Frequently Asked Questions
What forms of payment do you accept?
Do you have one time payment plan?
No, we don’t. But you can signup only for one month and cancel. Which will make it one time payment plan for you.
How do you I get support after signup?
You will get client area login on signup. You will have to login to client area and open a ticket in support department to get support.
What are the support hours/timings?
How long does it take for my service to get active?
Your service will get active immediately once the payment is complete. And you can open ticket immediately to get support.
I don’t want weekly uptime report. How can I disable it?
Login to your client area >> Services >> My Services >> Click on the server IP >> set “Send Weekly Report” to no >> update. And you are done.
How do I disable 24×7 server monitoring ?
Login to your client area >> Services >> My Services >> Click on the server IP >> set “Server Monitoring” to no >> update. And you are done.
How do I cancel the service?
Login to your client area >> Services >> My Services >> Click on the server IP >> Request Cancellation
My service expired due to non-renewal. I want to renew it now. How can I do that?
Expired service automatically gets terminated. You will have to place a new order.
Do you provide support via phone or chat?
No, we only provide support via our helpdesk. You will have to open a support ticket whenever you need support.
Do I get alert when a ticket is updated?
Yes, you will get email alert on every ticket update.
How long does it usually take to respond to a ticket?
Our response time guarantee is 6 hours. But most of the tickets are answered within 2 hour, and resolved within 4 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes while other take hours.
Do you install 3rd party server software?
Yes, we can install any 3rd party software as per their official installation instructions with default configuration. But we don’t provide any support for 3rd party softwares.
Do you offer any trial period?
We currently do not offer trial periods since we offer 7 days money back guarantee. If you are not satisfied within first three support ticket/issues or 7 days whichever comes. You can request cancellation and refund.
Is my information kept secure?
Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. All information provided to us is visible by our technicians on an “as needed” basis only.
Are there any catches, hidden fees, term contracts or setup fees?
No, no, no, and no.
How can you offer such a great service at such a low price?
First of all cPanel is is an excellent but expensive control panel which provides high level of automation using which we can do most of the tasks easily. So we don’t see any point of charging high prices for low amount of work. Second our highly experienced staff is capable of resolving issues at faster rate which allow us to do high volume of work. So we are able to provide quality service at lower prices compared to all our competitors.