Starting at $5/Server/month
Starting at $5/Server/month
Choose your plan
Only Linux (Ubuntu, CentOS, Debian) operating system is supported. We don't support Windows. Plans are based on number of sites on server. All sites added to server including sub-domain will also be counted as separate site. The plans marked with asterisk(*) symbol are for new clients/server only.
Plesk - 1 *
Setup Fees: $5
Plesk - 5 *
Setup Fees: $5
Plesk - 20 *
Setup Fees: $5
*Special offer plans are for new clients only.
Under Plesk Server Management and support service we do operating system installation, Plesk installation, Plesk server setup, Plesk server security and optimization, backup configuration etc. Also under the current offer we are going to do ping monitoring, rbl monitoring and weekly Proactive Weekly Server Updates. After that whenever you face any server problem. You can open a support ticket and we will check and resolve the problem.
There are lots of other things that are also covered in our 24x7x365 Plesk management and support service and are provided below
All tickets will be responded within 12 hours. As per our internal stats most tickets are responded within 6 hours.
80% of the tickets fall under this. We leave 20% room for tickets that require perpectual monitoring, server scanning, migrations, backups etc. which may take more time depending on size of data, number of files and other reasons. We will inform you if a task is going to take more time.
As per our internal stats most tickets are resolved within 8 hours.
We don’t put any limit on number of tickets you can open. We are going answer and resolve all issues.
* All tickets you open will be answered. But response and resolution time guarantee only applies to first 10 support ticket/issues per month per server.
We provide support for servers from data centers centers all around the world. Below are some of the data centers that majority of our clients use.
OVH, Hetzner, SoYouStart, Contabo, DigitalOcean, HostEurope, Linode, AWS and more ...
Unfortuantely if your hard disk got crashed or or server got hacked. Then we will rebuild the server and restore the data from your remote Plesk backups.
We will do basic server optimization of server by Tweaking Apache settings, my.cnf ( for MySQL), installing Redis, Memcached, Nginx Reverse proxy (on request) etc.
Other companies charges additional $35 or more for these tasks but we do it for FREE
Our support team will be available all year around even on holidays
We will also do the Operating System installation if your data center provides remote installation access.
We can migrate all your sites from old plesk to new plesk server with us.
Migration from other non-Plesk servers is not included in this service. It will be charged separately (starting with $5). You can contact us here for details.
We can install 3rd party software as per the official documentation with default settings for free. But we don't provide any support for 3rd party softwares. Below are some of the most common ones that we install
Ffmpeg, Centova Cast, Mplayer, Mencoder, Ioncube, ImageMagick, Perl modules, PHP modules ClamAV, Fantastico, Softaculous,.
For other 3rd party softwares please contact us here before signup.
If you are looking for phone/chat support then we do have custom plans starting at $350/month. You can contact us here with your requirements.
If you are not satistifed within first 3 support ticket/issues or first 7 days whichever comes first then you can request refund and we will provide full refund EXCLUDING SETUP FEES
To prevent abuse of our services refund is applicable to first time clients only and for one server only i.e
So if you have multiple servers and want to try our services, then signup just for one server and test our services. And if you not satisfied then request refund and we will be glad to do so. And if you are satisfied with the service then and only then signup for other servers.
NO, under no circumstances you should use this service for ugent/emergency support. This is a very low-cost/cheap shared server management service. So ticket response may take upto 12 hours if ticket queue is high.
We have separate plan for emergency support. Click on emergency button in the top menu for details.
No, we only provide support via our helpdesk under this plan. You will have to open a support ticket whenever you need support.
We do have other custom plans starting at $350/month under which we provide support via phone, skype and slack. You can contact us here with your requirement if you are interested in it.
For payments done via PayPal or Stripe services are activated immediately. And you can open ticket immediately to get support.
Bank transfer will require manual activation so it may take upto 24 hours. But you can attach the screenshot of payment and get support immediately.
Faster response doesn't mean faster resolution of your server problem. Take a look at their resolution time guarantee. It's generally 24 hours or more while ours is 16 hours. So we are solving your server problems 8 hours before them.
So don't get fooled by those faster response time marketing tactics. If their response time is 1 hour then make sure that their resolution time guarantee is less than 5 hours. And if it's not then it's a shady marketing tactics.
Also what we offer is a very very cheap shared server management service affordable to everyone. There is not even a single company out there that is providing even half the services that we are providing at this price range. Also other companies are charging you 3 to 5 times more money for it.
Indian clients will have to pay GST. But there are no taxes for clients outside India.
If you are not getting weekly reports from your server management company then that means they are not managing your server properly. And you will face some major problems on your servers sooner or later.