Our Dedicated Hosting Support Plan will provide you a dedicated team of highly qualified and experienced techs. They will work just for your company and will handle helpdesk and live chat request under your company name. You can personally interact with the techs on IM (Gtalk/Skype/MSN/YahooMessenger). It’s just like having you own employees and infrastructure. You will get a team of 4 dedicated techs – 3 will be regular techs working in 8 hours shift covering 24 hours a day and the 4 th tech will be backup tech who will cover the shift during weekends when the regular techs have weekly off. This way you are going to get 24/7 365 days dedicated hosting support.