Under this plan you will get a 24x7 shared support team. The support team is shared between 2 clients i.e they will provide you support + 1 of our other clients at the same time. And team will contain 3 regular techs who will work in 8 hour shift to provide 24 hour support. And the 4th tech will be backup tech who will cover during the weekly day off of regular techs. . This plan is best suitable for medium level hosting companies who has medium level of tickets and live chat support requests.
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