Under this plan you will get a 24x7 shared support team.
The support team is shared between 2 clients i.e they will provide you support + 1 of our other clients
at the same time.
And team will contain 3 regular techs who will work in 8 hour shift to provide 24 hour support.
And the 4th tech will be backup tech who will cover during the weekly day off of regular techs.
. This plan is best suitable for medium level
hosting companies who has medium level of tickets and live chat support requests.
- ✅ 24×7 Helpdesk and live chat support – Our staff will handle all your help desk and live chat request
- ✅ 30 minutes response time guarantee – Statistically most tickets are replied within 15 minutes
- ✅ 6 hour resolution time guarantee – Statistically most tickets are resolved within 2 hours
- ✅ Direct IM Access to Tech on Duty – You can directly talk to tech on duty on Skype, Slack, Discord, Google talk etc.
- ✅ Level 3 system administration – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
- ✅ cPanel, Plesk, DirectAdmin, SolusVM– For other control panels please contact us before signup.
- ✅ Price starts at $1750 per month
Contact us here
for details