Shared Hosting Support
Under this plan the support team is shared between 4 clients or less. This plan is best suitable for medium level hosting companies who has medium level of tickets and live chat support.
Under this plan you will get Three level-2 techs who will handle the shift 24×7 from Mon-Fri and 3 backup techs who will handle the shift 24×7 on Sat-Sun when regular techs has weekly off. Also you will get a level 3 tech for handling level-3 issues. Who will be the team leader of your project.
Below are the features of our 24x7x365 Shared hosting support plan.
- White Label Support – All support tickets and live chat will be answered by using your helpdesk and live chat using your company name and signature. This way it will appear that you are the one providing support to your clients.
- 24×7 Helpdesk and live chat support
- 1 hour response time guarante – Statistically most tickets are responded within 30 minutes
- 6 hour resolution time guarantee – Statistically most tickets are resolved within 4 hours
- Direct IM Access to Tech on Duty – You can directly talk to tech on duty on MSN/Skype/Gtalk/Yahoo messenger
- 48 hours of level 3 system administration time – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
- cPanel, Plesk, DirectAdmin – For other control panels please contact us before signup.
- Tickets- 750 tickets/month
- Live Chat – 150 chats/month
- No. of Servers – Max 10 shared servers