Shared Hosting Support Services - ServerManagementPlus

Under this plan you will get a 24x7 shared support team. The support team is shared between 4 clients i.e they will provide you support + 3 of our other clients at the same time. And team will contain 3 regular techs who will work in 8 hour shift to provide 24 hour support. And the 4th tech will be backup tech who will cover during the weekly day off of regular techs. . This plan is best suitable for medium level hosting companies who has medium level of tickets and live chat support requests.

✅ 24×7 Helpdesk and live chat support
✅ 1 hour response time guarantee – Statistically most tickets are responded within 30 minutes
✅ 6 hour resolution time guarantee – Statistically most tickets are resolved within 4 hours
✅ Direct IM Access to Tech on Duty – You can directly talk to tech on duty on Skype, Slack, Discord, Google talk etc.
✅ 48 hours of level 3 system administration time – Includes server management tasks like new server setup and security, optimization, abuse issues etc.
✅ cPanel, Plesk, DirectAdmin – For other control panels please contact us before signup.
✅ Maximum 25 tickets per day (750 tickets/month)
✅ Maximum 5 chats per day ( 150 chats/month)
✅ Upto 10 Shared servers
✅ Price starts at $999 per month