CWP Server Management

Most providers sell 24/7 ticket factory - you open ticket, junior replies fast, same issue repeats next month. We built Nexus autopilot: per-account & per-directory spam tracking that auto-suspends abusive script before your IP gets blacklisted, 60s service restart with back-off on config error, and exact-path malware + outdated WP/Joomla/Laravel scan. After first month hardening, you will rarely need to open a ticket. Sunday proof report shows it.

That's the MAX you will ever wait, even at peak load. Most tickets are replied and fixed in 2-5 hours by the senior who built Nexus. We don't do fake '15-min reply' with junior L1 loop and 10 back-and-forths. We stay lean on purpose: 100% engineering on Nexus and hardening, not 3 shifts of juniors. If you need 15-min at 3am, we're not a fit - get a 24/7 junior team.

The 12h reply / 24h fix guarantee applies to first 10 tickets/tasks in last 30 days per server. That's more than 99% of clients ever need - after hardening, average is less than 1. Beyond 10, we still work on tickets on best-effort, just without time guarantee. Everything counts as ticket: server issues, hardening, migration, but also routine requests like creating cPanel/email/FTP accounts, PHP version changes, password resets. We had to add this because a few clients open 20-30 tickets a month for one-click tasks and delay real server issues for others. Fair-use keeps it fast for everyone.

We auto-contain, not magic auto-delist. Nexus tracks spam per email account AND per directory to find the exact script path, then auto-suspends that directory and suspends email for that account. That prevents RBL. If you do get listed, we find exact abusive file / account and submit delist - we don't promise auto-delist because RBLs require manual review. That's why our per-directory guard matters.

We are lean since 2012 and profitable for same reason. We don't run 3 shifts of junior L1 selling ticket count. Nexus is installed on day 1 and monitors 24/7 from start. Most servers are stable within few days to a week after hardening and tuning - we say a month to be on safe side. After that you rarely need tickets, senior fixes what can't be automated. That's why clients stay 4+ years. We make profit on long stay, not on selling you 15 tickets a month.

Every Sunday you get email: what services were auto-restarted, what spam was auto-suspended with directory path, what malware/outdated CMS was flagged with exact file path, uptime, backup status. No marketing fluff - proof Nexus is working. You don't need to login to portal to see we are working.

This plan includes outage recovery - if server is down, Nexus tries auto-restart with back-off, if fails we rebuild from your remote backups. That's included. If you need 1-hour emergency intervention for active hack/outage right now, use our emergency service - monthly plan is optimized for proactive hardening and quiet servers, not for on-demand 1-hour SLA.

Through client portal helpdesk, 24/7/365 ticket. After first month, you will rarely need it. When you do, senior replies. No live chat - tickets keep history and proof.

We accept PayPal, credit cards via Stripe, and bank transfer. There are no long-term contracts — you can cancel anytime from your Client Area → Services → Request Cancellation. The one-time setup covers the heavy lifting in the first week: hardening, tuning, and migration. And yes, 7-day money-back if it's not a fit.

Yes, if you don't want monthly. Fixed-rate one-time fix or setup.